Wednesday 23 January 2013

Mission, Process, Concept, Ethics, Commitment

Mission


Vendor Source defines the future of how customers should choose vendors for their home or business. We help our customers to organise the finance, select & verifing  suppliers and finally getting the job done. Vendor Source not only ensures that your project is completed on time with perfection but aso makes sure you get proper after care.

We believe their is a subtle difference between Vendors and Suppliers which is defined by quality  & proffesionalism of service delivered. Vendors are businesses providing the highest quality professional service at a competitive rate with a strong commitment to customer service. By joining us our pannel of vendor members have demonstrated this.

This is also our attempt to define the foundations, procedures and best practices to guide & protect customers through the process of how to source a vendor for a service they require, with the help of a transparent buying process controlled by the customers itself.

So far we have helped 37,000 customers find a professional vendor for their needs. We feel because of our processes, vendor source is the best and the only transparent Supplier Verification Service (SVS) of its kind and our mission is to connect customers with genuine vendors while helping making an informed choice.

On the other end, Vendor Source enables vendors providing the highest quality professional customer service, shine out from the rest of the market irrespective of their size, based on their capability, work and financial perfomances from the past.

Process
Homeowners or Business Owners who are in need of a vendor to provide a service can post requirments for free on vendorsource.co.uk and receive quotes from interested vendors. Our process is as follows: 

Post your requirement - Tell us about your home improvement or business project.
Get quotes - We'll identify the suppliers suited best for the job and arrange quotes
Selection - Experian credit ratings to help you verify & select worthy suppliers.
Planning - We can also help you arrange Finance & define service level agreements.
Timely Execution - We ensure that your project is executed & deliverd on time
Customer Service - Finally we get your project completed & ensure after care services

Concept
Even though we have extremly robust due dilligence process of allowing memberships to vendors on our site but we always recommend to customers to check each vendor through an independent credit reference agency and that is why we have teamed up with the best to be able to deliver the best insight at the best value to all our customers:
Ethics
We feel its our duty to inform and share 25 years of expereince of our team with our customers about the best practicies followed in top industries while assessing and sourcing suppliers.  For us all customers are equal hence whether its a domestic customer or a business customer we ensure that we share the best practice with all and empower each of our customer with the tools to make an informed choice.

Commitment
Only customers who selected their vendor through Vendor Source can give feedback, so the profiles we have online and the ones we recommend are always based on genuine experiences from previous customers. These profiles will be available to review online  based on quality, value and reliability and in combination with Experian credit ratings, allowing our customers to confidently hire a  vendor  they  can  trust.

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